Overview

Your privacy is important to us, so we have created the following Privacy and Security Policy to let you know what information is collected when you visit www.myqqshop.com, why it is collected and how we use it. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters.

This Privacy and Security Policy is governed by our Terms of Use. We may occasionally make changes to this Privacy and Security Policy which will be included on this page in part or as a whole. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about its content.

Please contact us if you have any questions related to our Security & Privacy Policy.

Collecting Personal Information

MyQQShop does not collect personal information from you (your name, addresses, e.g.) when you visit our website. If you choose to provide this information to us, it is only used to fulfill your request for information or your consent to receive communication from MyQQShop. Such communication can include: electronic newsletters, offline mailings, notification of new product arrivals, promotions, contests and customer service calls regarding orders you have placed. We will not contact you for any marketing or promotional purposes.

If you place an order on our website, we will collect your first and last name, home or other address, telephone number, email address and billing, payment and financial information. If you do not provide such information, we will be unable to complete your purchase. We use this information to complete, support and analyze your purchases from myqqshop.com.

This information may also be used for internal purposes and to comply with any requirements of This information may be disclosed to our staff and to third parties involved in the completion of your transaction (credit card provider, e.g.) the delivery of your order (supplier, shipping carrier, e.g.) or the analysis and support of your use of the myqqshop.com website.

Collecting Technical Information 

Myqqshop.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. Cookies are very tiny files that are stored on your computer when you visit certain web pages that record your preferences. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to make a purchase at Myqqshop.com.

As you browse our website, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyze and support your purchases from myqqshop.com and use of the web site to comply with any requirements of law and to determine the commissions for our Affiliates.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Sharing Personal and/or Technical Information 

We take your privacy seriously. We only share your personal information when it is necessary to complete your order (submitting your address to a supplier and/or shipping carrier, e.g.) or to fulfill a legal requirement or request if we have belief that such action is necessary.

We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or myqqshop.com has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on myqqshop.com or (2) to protect and defend the property or rights of myqqshop.com, the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If myqqshop.com should ever file for bankruptcy or merge with another company, we may sell the information you provide to MyQQShop to a third party or share your personal information with the company we merge with.

Links 

MyQQShop website may contain links to other sites. MyQQShop is not responsible for the privacy practices or the content of such sites. This Privacy & Security Policy applies solely to information collected on myqqshop.com.

Security 

We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved.

Myqqshop.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only myqqshop.com can read a customer's personal information.

We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter this practice according to changing requirements. We may keep other data for longer periods if the law requires it. Additionally, information posted in a public forum (such as a frequently asked question, article comment, or product review) could stay in the public domain indefinitely.

Your Consent to this Policy

By using the myqqshop.com website you are agreeing to this Privacy and Security Policy. Our Terms of Use take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which is your responsibility to review frequently.

Product Quality Assurance:
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. If you encounter any product quality issues, manufacturing defects, a mistake on our or suppliers part, please contact us. We will give you a choice of a replacement or exchange for your purchase. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.

Policy Against Fake / Replica / Imitation:
In MyQQShop, we do not sell fake / replica or imitation goods. We assure buyers that what you buy are from genuine goods. We only work with distributors / suppliers who sell genuine products or are authorized to distribute the goods in Malaysia.

General Notes:

1. Any return received with missing items or without original packaging will not be credited.

2. The following items are NEVER returnable:

   • Any item that has been worn, used or altered.

   • Items that require special delivery.

3. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.

Return Instructions:
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.

Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. MyQQShop will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. MyQQShop does not refund shipping and handling charges. 

Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. 

When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately. 

Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it. 

Exchange Instructions:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately. 

If you need to exchange an item because of a size issue, before doing so please read the size on the item itself as sometimes manufacturers use the same labels and packaging for all sizes, with the actual costume being the correct size. If you need to exchange, please purchase again through the website and separately request for a RA number for the item to be returned. It will be treated as a new order to avoid confusion during the return process and allow you access to our automated inventory so you can avoid the item being out of stock when we receive your return. 

Before you ship the return order write your new order number along with your RA# on the outside of the package. Please Note: All returned items without a new order number included will shipped back to you at your cost. 

Refunds:
Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will issued to the original card. 

Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only. 

International Orders:
All International sales are considered final by MyQQShop and we apologize that there are no exceptions to our International Return Policy.